Terms and conditions

Terms and Conditions

TERMS AND CONDITIONS OF PURCHASE AND USE OF EIIS COURSES

These Terms and Conditions ("Terms") govern the purchase of and access to educational programmes offered by Next Generation Institute S.r.l. ("EIIS", "we", "our", or the "Company") through its website, including www.eiis.eu, and any related online learning platforms or digital services.

Please read these Terms carefully before purchasing or accessing any EIIS Course. By completing your purchase or using our website or learning platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

For the purposes of these Terms:

"EIIS Courses" means any educational programme, executive programme, master programme, certification, workshop, training course, seminar or other educational service offered by EIIS, whether delivered online, in person or in a blended format.

"Participant" means any individual or company who purchases, enrols in or accesses an EIIS Course.

"Content" means all educational and informational materials made available by EIIS, including without limitation videos, lectures, presentations, slides, documents, exercises, assessments, software, graphics, photographs, audio recordings, templates, downloadable resources, course materials and any other content provided through the website or learning platform.

"Website" means the website operated by EIIS, including www.eiis.eu, together with any related digital platforms used to deliver EIIS Courses.

2. Acceptance of the Terms

By purchasing an EIIS Course or accessing the Website or learning platform, you agree to comply with these Terms and all applicable laws and regulations.

If you do not agree with these Terms, you must not purchase or access any EIIS Course.

EIIS reserves the right to amend these Terms at any time. Updated versions will be published on the Website and shall become effective from the date indicated therein. Continued use of the Website or any EIIS Course following publication of updated Terms constitutes acceptance of those changes.

3. Intellectual Property Rights

All Content made available by EIIS is protected by copyright, trademark and other applicable intellectual property laws.

Unless otherwise stated, all intellectual property rights in the Content are owned by Next Generation Institute S.r.l. or licensed to EIIS by the respective rights holders.

Your purchase of an EIIS Course grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Content solely for your own educational purposes.

Except with the prior written consent of EIIS, Participants may not:

copy or reproduce any Content;
record, download or distribute lessons or webinars except where expressly permitted;
publish or share Content with third parties;
modify, translate or create derivative works;
sell, licence or commercially exploit any Content;
remove copyright notices or other proprietary markings;
make the Content available on websites, cloud storage platforms, social media or file-sharing services.

Any unauthorised use of the Content may result in immediate suspension or termination of access to the EIIS Course and may give rise to civil or criminal liability under applicable law.

4. Trademarks

All trademarks, service marks, logos, trade names and other distinctive signs appearing on the Website or within the EIIS Courses remain the exclusive property of EIIS or their respective owners.

Nothing contained in these Terms shall be interpreted as granting any licence or right to use any trademark or other intellectual property without the prior written consent of the relevant owner.

5. Accuracy of Information

EIIS makes reasonable efforts to ensure that the information published on the Website and within the EIIS Courses is accurate and up to date.

However, EIIS does not warrant that all information will always be complete, accurate, uninterrupted or free from errors.

To improve the quality of its educational services, EIIS reserves the right to update or modify, at any time and without prior notice where appropriate:

course content;
teaching materials;
faculty members;
programme schedules;
learning methodologies;
digital platforms;
assessment methods;
any other aspect of the EIIS Courses.

Such changes shall not materially reduce the overall educational value of the purchased EIIS Course.

6. Electronic Communications

By enrolling in an EIIS Course, Participants agree to receive electronic communications relating to their enrolment and participation, including:

administrative notices;
invoices and payment confirmations;
timetable updates;
course information;
technical notices;
certificates;
communications relating to educational services.

Where required by applicable law, marketing communications concerning future EIIS Courses, events or services will only be sent with the Participant's prior consent, which may be withdrawn at any time.

Official communications sent to the email address provided by the Participant shall be deemed duly delivered.

7. User Contributions and Feedback

EIIS welcomes comments, suggestions and feedback regarding its educational services.

Where a Participant voluntarily submits ideas, suggestions, recommendations or other feedback relating to the Website or the EIIS Courses ("Feedback"), the Participant grants EIIS a worldwide, non-exclusive, perpetual, irrevocable, royalty-free licence to use, reproduce, modify, adapt and incorporate such Feedback into its services without any obligation to provide compensation or acknowledgement.

This provision does not apply to personal data, confidential information or materials protected by separate written agreements.

The Participant represents and warrants that any content submitted to EIIS:

does not infringe the rights of any third party;
is lawful and accurate to the best of the Participant's knowledge;
does not contain defamatory, offensive, unlawful or malicious material.

EIIS reserves the right, but not the obligation, to remove or refuse any content that it reasonably considers unlawful or contrary to these Terms.

8. Photography, Audio and Video Recordings

During the delivery of EIIS Courses, photographs, audio recordings or video recordings may be taken for educational, documentation or promotional purposes.

Where required by applicable law, EIIS will obtain the Participant's prior consent before using their image or voice for promotional or marketing purposes.

Participation in recordings that are strictly necessary for educational purposes, such as online classes or collaborative learning activities, may be required where reasonably necessary for the delivery of the EIIS Course.

Any consent provided for promotional use may be withdrawn at any time by contacting EIIS. Withdrawal of consent shall not affect any lawful use carried out before such withdrawal.

Further information regarding the processing of images and recordings is available in the EIIS Privacy Policy.

9. Data Security

EIIS implements appropriate technical and organisational measures designed to protect the confidentiality, integrity and availability of personal data and information processed through its Website and learning platforms.

Although EIIS adopts industry-standard security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

Participants are responsible for maintaining the confidentiality of their login credentials and for promptly notifying EIIS of any suspected unauthorised access to their accounts.

10. Privacy and Data Protection

EIIS processes personal data in accordance with:

Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
applicable Italian data protection legislation; and
any other applicable privacy laws.

Personal data will be processed solely for purposes connected with:

the administration of enrolments;
delivery of EIIS Courses;
compliance with legal obligations;
customer support;
quality assurance;
any additional purposes described in the EIIS Privacy Policy.

Participants are encouraged to review the Privacy Policy available on the Website before purchasing an EIIS Course.

11. Confidentiality

For the purposes of these Terms, "Confidential Information" means any non-public information disclosed by either party relating to business activities, educational materials, commercial strategies, technical information, research, customer information or other proprietary information.

Both EIIS and the Participant agree to maintain the confidentiality of Confidential Information and to use it exclusively for purposes directly related to the performance of these Terms.

Confidential Information may only be disclosed:

where required by law;
pursuant to a court order or request from a competent authority;
with the prior written consent of the disclosing party.

The confidentiality obligations shall not apply to information that:

is or becomes publicly available without breach of these Terms;
was lawfully known by the receiving party before disclosure;
is independently developed without reference to the Confidential Information;
is lawfully obtained from an independent third party.

These confidentiality obligations shall survive the termination of the Participant's enrolment for a period permitted by applicable law.

12. Participant Conduct

Participants are expected to behave professionally and respectfully towards instructors, staff and fellow participants.

Participants shall not:

engage in abusive, discriminatory or harassing behaviour;
disrupt teaching activities or online sessions;
upload malicious software or attempt to compromise the security of the Website or learning platform;
impersonate another person;
share login credentials with third parties;
misuse EIIS resources or educational materials;
engage in academic dishonesty, plagiarism or any other fraudulent conduct.

EIIS reserves the right to investigate any alleged breach of these Terms and to adopt appropriate measures where necessary.

13. Suspension or Termination of Access

EIIS may suspend or terminate a Participant's access to an EIIS Course where the Participant:

materially breaches these Terms;
infringes EIIS's intellectual property rights;
engages in unlawful conduct;
seriously disrupts the learning environment;
fails to comply with payment obligations, subject to the procedures set out in the applicable Payment and Refund Policy.

Except where immediate action is required by law or for security reasons, EIIS will normally provide written notice of the breach and, where appropriate, allow the Participant a reasonable opportunity to remedy the breach before suspending or terminating access.

Termination under this clause shall not affect any rights or remedies available to EIIS under applicable law or under these Terms.

14. Disclaimer of Warranties

EIIS undertakes to provide its educational services with reasonable skill, care and professionalism.

Unless otherwise required by applicable law, the Website, learning platform and EIIS Courses are provided on an "as available" basis.

EIIS does not guarantee that:

the Website or learning platform will operate without interruption;
access will always be uninterrupted or error-free;
technical defects will be corrected immediately;
the educational services will meet every Participant's individual expectations or professional objectives.

Nothing in these Terms excludes any statutory rights that cannot be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, EIIS shall not be liable for any indirect, incidental, consequential or special damages, including, without limitation:

loss of profit;
loss of business opportunities;
loss of revenue;
loss of data;
reputational damage;
business interruption;

arising from the use of, or inability to use, the Website or the EIIS Courses.

Nothing in these Terms excludes or limits liability for:

fraud or fraudulent misrepresentation;
wilful misconduct or gross negligence where liability cannot legally be excluded;
death or personal injury resulting from negligence where applicable;
any other liability that cannot be excluded or limited under applicable law.

The total liability of EIIS arising out of or in connection with these Terms shall not exceed the amount actually paid by the Participant for the relevant EIIS Course, except where otherwise provided by mandatory law.

16. Indemnification

Participants agree to be responsible for any loss or damage suffered by EIIS arising directly from:

a material breach of these Terms;
unlawful use of the Website or learning platform;
infringement of intellectual property rights;
violation of applicable laws caused by the Participant's conduct.

Nothing in this clause limits any rights or remedies available under applicable law.

17. Force Majeure

EIIS shall not be liable for any delay or failure to perform its contractual obligations where such delay or failure results from events beyond its reasonable control.

These events may include, without limitation:

natural disasters;
epidemics or pandemics;
governmental measures;
armed conflicts;
strikes;
failures of telecommunications networks;
cyberattacks;
widespread power outages;
failures of third-party technology providers.

Where reasonably possible, EIIS will make reasonable efforts to minimise disruption and continue providing the EIIS Courses through alternative means.

18. Suspension of Services

EIIS may temporarily suspend access to the Website or learning platform where reasonably necessary for:

scheduled maintenance;
emergency maintenance;
security reasons;
system upgrades;
compliance with legal obligations.

Whenever reasonably practicable, Participants will receive advance notice of scheduled interruptions.

19. Amendments

EIIS may update these Terms from time to time in order to reflect:

changes in applicable legislation;
improvements to its services;
operational requirements;
technological developments.

Updated Terms will be published on the Website together with their effective date.

Where changes materially affect Participants' rights or obligations, EIIS will take reasonable steps to notify affected Participants.

20. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms.

The remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with the Privacy Policy and any additional contractual documents expressly incorporated by reference, constitute the entire agreement between EIIS and the Participant concerning the purchase and use of EIIS Courses.

They supersede any previous oral or written agreements relating to the same subject matter.

22. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Italy.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Court of Rome, without prejudice to any mandatory jurisdiction granted to consumers under applicable law.

Where the Participant qualifies as a consumer under applicable legislation, nothing in these Terms shall limit the rights granted by mandatory consumer protection laws.

23. Payment Terms

The fees for EIIS Courses are communicated on the Website or through official EIIS enrolment materials.

Payment may be made in a single instalment or in multiple instalments, where such option is available.

Where instalment payment is agreed, each instalment must be paid by the due date indicated in the enrolment agreement or invoice.

Failure to comply with payment deadlines may result in:

the application of reasonable administrative charges for late payment; and/or
suspension of access to the EIIS Course until outstanding amounts are paid.

In the event of persistent non-payment, EIIS may terminate the enrolment in accordance with applicable law, subject to prior written notice to the Participant.

24. Late Payment Charges

In case of delayed payment, the following administrative fees may be applied:

up to 7 calendar days of delay: €109 administrative fee;
from 8 to 14 calendar days of delay: €249 administrative fee;
From the 15th calendar day onwards, EIIS may suspend access to the EIIS Course and, subject to prior written notice sent by email, terminate the enrolment for material breach of contract. In such case, any amounts already paid may be retained by EIIS to the extent permitted by applicable law, as reasonable compensation for costs incurred and services already provided.

These amounts are intended to cover reasonable administrative costs incurred by EIIS in managing late payments and reminders.

25. Refund Policy and Right of Withdrawal

The Participant may request a refund of the amounts paid for an EIIS Course within 45 (forty-five) calendar days from the date of enrolment, and in any event no later than 30 (thirty) calendar days before the start date of the Course.

The refund request must be submitted in writing to administration@eiis.eu and must include:

proof of the payment made;
a detailed explanation of the reasons for the refund request.

The request will be reviewed in the following weeks. If the refund is approved, it will be made by bank transfer within 60 (sixty) calendar days from receipt of all the information necessary to process the refund.

Any refund is subject to a deduction equal to the cost of the first instalment, intended to cover the administrative costs incurred in managing the enrolment, processing the payment and handling the related administrative procedures, as well as to compensate for the economic prejudice arising from the Participant’s withdrawal and the resulting inability to allocate the reserved place to another participant.

Such amount shall be retained only to the extent that it is proportionate, justified and compliant with the applicable consumer protection legislation, and may be reduced where the actual costs incurred are lower.

Right of Withdrawal (EU Consumers)

Where the Participant qualifies as a consumer under Directive 2011/83/EU and applicable national legislation, they have the right to withdraw from the contract within 14 calendar days without providing any reason.

The withdrawal period expires 14 calendar days after the date of conclusion of the contract.

To exercise the right of withdrawal, the Participant must notify EIIS in writing at administration@eiis.eu, before the expiry of the withdrawal period.

If the Participant requests that performance of the EIIS Course begins during the withdrawal period, they acknowledge that they will be required to pay an amount proportional to the services already provided up to the moment of withdrawal.

The right of withdrawal does not apply once the EIIS Course has been fully performed, provided that the Participant has given prior express consent to the immediate performance of the service and acknowledged the loss of the right of withdrawal, in accordance with Article 16 of Directive 2011/83/EU.

26. Enrolment Deferral (Freezing of Participation)

Participants may request to defer their enrolment to the next available edition of the same EIIS Course, instead of requesting a refund.

Deferral requests must be submitted in writing to administration@eiis.eu no later than 45

calendar days before the enrolment closing date, and must include:

proof of payment; and
a written justification for the request.

Approval of a deferral request is subject to EIIS's reasonable discretion and operational availability.

Where a deferral is approved:

the amount already paid will be credited towards the next edition of the same EIIS Course;
no additional administrative fee will be charged for the deferral, unless expressly communicated otherwise;
the Participant will not be entitled to request a refund after acceptance of the deferral, except where mandatory law provides otherwise.

27. Final Provision

These Payment, Refund and Enrolment Deferral provisions form an integral part of the Terms and Conditions governing EIIS Courses and must be read together with the remaining contractual clauses.